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Gemma Duggan - HR Administrator

Expertise:
- Recruitment & selection
- Performance management
- Leadership and management
- HR from a line manager’s perspective.
 
Qualifications:
- Currently completing the Certificate in Human Resource Practice [CHRP] to achieve Associate CIPD membership status, then plan to study for the Post Graduate Diploma in Human Resource Management at University.
 
Experience:
- A dynamic and experienced line manager Gemma is used to working in fast paced, customer focused environments and achieving results. Managing a team of design consultants and sales advisors in the retail sector Gemma has successfully achieved key targets.  She reduced sickness absence levels, increased employee engagement and maintained a high level of staff retention. Through effectively managing and developing her team, Gemma nurtured talent, appraised, coached and created succession management plans. She introduced a 360 degree appraisal system, implemented an apprenticeship scheme and achieved Business Manager of the year award in 2007. Gemma has successfully recruited and training new team members and managed a range of employee relations issues. In her customer facing roles Gemma has provided outstanding customer service through her excellent interpersonal skills. 
 
Away from the Office:
- Gemma enjoys watching most sports and is an avid supporter of Bath Rugby and Crystal Palace FC and tries to watch them as often as possible! - Gemma also loves to go on holiday, with Boston MA and New York being two of her favourite places.
- Pet peeve – Drivers that do not use their indicators!!!
- Best thing ever – Being a ‘Big Cat’ zoo keeper for the day was an amazing experience, looking after Tigers, Lions, Cheetahs & Panthers at Dartmoor Zoo.

Email Gemma:     gemmaduggan@hrml.co.uk

Testimonials

"We receive practical advice that fits our business needs from a professional and friendly team of people.  I would certainly not hesitate to recommend Heather Resource Management to any other business.  They are big enough to have the skills we require, but small enough to care about their clients."

Esther Donadio, AGD Systems Limited

Contact us

Heather Resource Management Ltd.
Unit 13, Twigworth Court Business Centre
Tewkesbury Road
Twigworth
Gloucestershire GL2 9PG

Tel: (01452) 739000
Mobile: 07747 778086
Email: mail@hrml.co.uk

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